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GoRide Terms of Use and Disclaimer Agreement

Terms and Conditions

Effective Date: August 3, 2026 (Supersedes the version dated December 9, 2024)

Welcome to GoRide Shuttle Service, operated by O&R Management, LLC. By accessing or using our website (https://www.goridela.com) or mobile app (the "Platform"), you agree to comply with these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree, do not use our services.

For any inquiries, contact us at:

Email: support@goridela.com
Phone: 800-324-6544

1. General Information

GoRide Shuttle Service ("we," "us," "our") offers private transportation services, including rides, transfers, and hourly bookings, facilitated via our website and app. We use third-party software for scheduling, payments, and notifications.

By navigating our website, providing personal information, or using our services, you consent to being contacted via email, SMS/text messages, or phone calls for notifications and service-related communication. Marketing-related messages require explicit opt-in consent.

2. Eligibility

Age Requirements: You must be at least 18 years old to use our services. Minors may use the service under the supervision of a parent or guardian.
Accurate Information: Customers must provide accurate and up-to-date information. Failure to do so may result in cancellation or refusal of service.

3. Bookings and Payments

Booking Process: Bookings must be confirmed via our website or app and are subject to availability.
Accepted Payments: We securely process payments through third-party systems. Accepted methods include Visa, Mastercard, American Express, and Discover.
Pricing: Fares are calculated per mile and vary by vehicle class, time, and date. Any price shown before you complete a booking is a starting price. Your exact fare is calculated from mileage, vehicle selection, and trip details, and is confirmed before you book. Taxes and tolls are included in your final quote.
After-Hours and Holiday Rates: A rate increase applies to reservations scheduled to arrive between 9:45 p.m. and 6:00 a.m., or delayed into those hours. Increased rates also apply on major holidays, including Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's.
Promotions: Discounts or promotional offers cannot be combined unless explicitly stated.
International Travel: Customers traveling internationally must provide accurate flight details. Services may be adjusted to accommodate customs clearance or delays.

4. Cancellation and Refund Policy

One-Way and Round-Trip Bookings

Cancellations made 24 hours or more before the scheduled pickup time or flight arrival time will not be charged. Cancellations made 8 hours or more, but less than 24 hours, before the scheduled pickup time or flight arrival time will be charged 50% of the total trip cost. Cancellations made less than 8 hours before the scheduled pickup time or flight arrival time will be charged 100% of the total trip cost.

Exclusive Hourly Bookings

Cancellations made 72 hours or more before the scheduled start time will not be charged. Cancellations made 24 hours or more, but less than 72 hours, before the scheduled start time will be charged 50% of the quoted fare. Cancellations made less than 24 hours before the scheduled start time will be charged 100% of the quoted fare.

Additional Policies

Grace Period: Customers may modify or cancel their booking without penalty within 2 hours of the initial booking, provided the service is not scheduled to occur within the next 24 hours.
No-Show Policy: Failure to appear at the scheduled pickup location within 15 minutes of the agreed-upon time will result in full trip charges. For airport pickups, this period begins after the free wait allowance in Section 5 has been used.
Late Arrivals by Driver: If a driver is delayed by more than 15 minutes due to our fault, you may request a partial refund or reschedule at no additional cost. For scheduled home or hotel pickups, this remedy is 25% off that fare.
Flight Delays: For airport pickups, we monitor flight statuses and adjust pickup times accordingly. Wait time is free for 1 hour on domestic arrivals and 1.5 hours on international arrivals, measured from gate arrival; beyond that, the wait charges in Section 5 apply.
Emergency Flexibility: Verified emergencies, such as hospitalization or natural disasters, may qualify for a full refund or rescheduling at no charge. Documentation may be required.

Refunds, if applicable, will be processed within 5–7 business days.

Fee	Amount
Airport Wait	Free for 1 hour (domestic) or 1.5 hours (international), measured from when your plane reaches the gate. After that, $40, then $40 per additional 30 minutes.
Home or hotel wait	Free for 15 minutes after your scheduled pickup time. After that, $25, then $25 per additional 15 minutes.
Extra stops	From $25 each, increasing with distance.
Car seats and boosters	$15 per seat, installed and waiting.
Pets	$30 for pets not traveling in a kennel or carrier. Service animals are always free.
Excessive cleaning	Up to $250, as described in Section 6.

5. Wait Times and Additional Fees

Your quote covers the trip you book. The following are the only extras that may be added, and each one is avoidable or optional.

FeeAmountAirport waitFree for 1 hour (domestic) or 1.5 hours (international), measured from when your plane reaches the gate. After that, $40, then $40 per additional 30 minutes.Home or hotel waitFree for 15 minutes after your scheduled pickup time. After that, $25, then $25 per additional 15 minutes.Extra stopsFrom $25 each, increasing with distance.Car seats and boosters$15 per seat, installed and waiting.Pets$30 for pets not traveling in a kennel or carrier. Service animals are always free.Excessive cleaningUp to $250, as described in Section 6.

6. Conduct and Safety

Passenger Behavior: Passengers must respect drivers and follow instructions. Disruptive behavior is prohibited.
Shared Rides: Passengers must arrive on time and respect other riders' space.
Prohibited Items: Weapons, hazardous materials, and illegal substances are strictly prohibited.
Property Damage: Passengers are responsible for any damages. Cleaning fees up to $250 may apply for excessive mess.
Seatbelt Compliance: Seatbelt use is mandatory as per California law.

7. Vehicles and Service Delivery

Vehicle Assignment: You book a vehicle class, not a specific car. Sedan bookings may arrive as a sedan, compact SUV, minivan, executive black sedan, SUV, or van. Black Sedan bookings may arrive as an executive sedan or SUV. Suburban SUV bookings arrive as a black SUV. Van bookings arrive as a van, or as two vehicles when agreed with you in advance. The sedan class is not available during after-hours periods.
Changes Before Your Trip: Our dispatch team may change the assigned driver or vehicle type before your flight arrives or before a scheduled home or hotel pickup. If anything changes, an updated confirmation email is sent to the address on your booking.
Partner Drivers at Peak Times: During holidays and peak seasons we may assign trips to independent drivers and partner transportation companies to cover demand. Every partner is vetted and carries the proper licensing and liability insurance.
Insurance: Every vehicle carries comprehensive commercial insurance, and all passengers are covered under that policy in the event of an accident.
Licensing: GoRide Shuttle Service operates as a licensed charter-party carrier under CPUC permit TCP0037659.

8. Pets and Service Animals

Service Animals: Permitted as required by law, at no charge.
Non-Service Pets: Allowed at the discretion of GoRide Shuttle Service. Disclosure at the time of booking is required.
Pet Fees: See Section 5.

9. Accessibility

We are committed to providing ADA-compliant services. For accessibility concerns or accommodations, please contact us at support@goridela.com or 800-324-6544.

10. Lost and Found Policy

GoRide Shuttle Service is not responsible for items left in vehicles. Found items will be kept for 14 days and must be claimed by the customer. Unclaimed items may be donated or discarded.

11. Liability and Disclaimers

Service Interruptions: We are not responsible for delays caused by traffic, weather, or technical issues.
Force Majeure: We are not liable for service failures due to uncontrollable events, such as natural disasters or strikes.
Limits of Liability: Our maximum liability is limited to the cost of the booked service.

12. Indemnification

You agree to indemnify and hold harmless O&R Management, LLC, its affiliates, employees, and agents from any claims or damages arising from your misuse of our services or violation of these Terms.

13. Updates to Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised Effective Date.

Changes apply to bookings made on or after the Effective Date. Bookings already confirmed remain governed by the Terms in effect at the time they were made. Continued use of the service after the Effective Date constitutes acceptance of the revised Terms.